1. General

This website is operated by ‘Trust Your Maker’ by Dying Harvest Oy. Throughout the site, the terms “we”, “us” and “our” refer to ‘Trust Your Maker’ and Dying Harvest Oy.

Any person making orders in the web shop must be at least 18 years old and they must hold a permanent delivery address within the delivery area of the web shop. For example, mail box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.

The customer must accept these general terms to be able to make any orders in the web shop. By accepting these general terms, the customer agrees to fully comply with these general terms and simultaneously accepts and gives their express consent for the processing of their personal data and our use of cookies in accordance with the Privacy policy and the Cookie policy.

Please note that these general terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

2. Our Contact Details

Dying Harvest Oy (Business ID 3180741-3)

Address: Illholmsvägen 7 A3, 66640 Maxmo, FINLAND

E-mail: info@trustyourmaker.com

3. Regarding Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

4. Product orders

Product orders are made in the web shop by adding the desired product(s) to the basket and making the respective payment in the Checkout. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. Making orders in the web shop requires that you provide us with a valid e-mail address. A contract is concluded when we confirm the order by e-mail. The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.

5. Products and Prices

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, provided that any changes shall only apply to orders made after the entry into force of such changes. We reserve the right to discontinue any product at any time.

6. Shipping and handling

All costs of delivery of products ordered in the web shop are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. We provide the tracking code of the package to the customer by e-mail when the products are shipped from our warehouse. Please note that you bear the risk of damage or loss of the products you have ordered when the product has been delivered you. If the packaging appears to be damaged, please do not accept the shipment.

7. Methods of Payment

The customer may pay his/her orders by using the methods of payment defined in the web shop. Unless otherwise agreed, we charge the customer upon making the respective order. In case of invoicing or payment in instalments, it may acquire the customer’s credit data from a third party. We reserve the right to exclude certain methods of payment at certain times, or propose to change the method of payment of a specific order, if the method chosen by the customer does not function for some reason.

8. Time of Delivery

We will ship the product(s) ordered from the web shop without undue delay after we have confirmed the order, and in any event we use reasonable efforts to ship products(s) within thirty (30) days of the confirmation. In the event a product you have ordered is not available, we may separately agree with you that we will deliver another product that is essentially similar to the original product, provided that the price of the replacement product does not exceed that of the original product.

9. Return and refund

All sales made through the web shop are classified as a distance sale contract in accordance with applicable consumer legislation. The customer has a right to cancel from their distance sale contract by notifying us via the return form or other form of notice within thirty (30) days after receiving the ordered products. In addition and for health and hygiene reasons, the right of cancellation does not apply to undergarments, masks or jewlery. More information on our Refund and Returns policy page.

When the customer returns a product ordered from the web shop, and unless otherwise agreed, we shall return the respective payment, including the costs of delivery, with an aim to use the same method of payment used by the customer when making the original transaction. More information on our Refund and Returns policy page.

In the event of partial returns, the costs of delivery will not be returned. All products must be returned carefully packed, in good shape and preferably in their original box and/or package. The customer shall be liable for any impairment of products that have been used, and we have the right to deduct from the repayment the difference between the original value of the product and its actual value at the time of the return. If the product may no longer be used due to such use, the customer shall be liable for the full value of the product and, if the customer wishes to have the product re-delivered to him/her, for the costs of delivery of such re-delivery. More information on our Refund and Returns policy page.

If a product ordered from the web shop has been returned to us in accordance with the above, we shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. More information on our Refund and Returns policy page.

10. Product Defects

In the event the customer notices that a product bought from the web shop is defective, as defined in applicable consumer legislation, the customer may submit a claim to us. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the web shop.

In the event a claim leads to the product(s) being returned to us, we shall be liable for any costs of delivery caused by such return(s).

When a product subject to a claim is returned and the claim is substantiated, we shall credit to the customer the compensation required by applicable consumer legislation. we aim to pay the compensation within thirty (30) days after receiving the product(s) subject to the claim, but the actual payment date may vary, depending on the nature of the product(s). If the product(s) re-turned in accordance with this clause are not defective under applicable consumer legislation, we may reject the claim, and recover the costs of delivery caused by returning the product to the customer (if any).

These general terms are not intended to limit the customer’s legal rights nor our legal obligations related to product defects in any way including, without limitation, repair or replacement obligations.

11. Errors and Liability

We can not guarantee the availability of all products in the web shop. We is not liable for any spelling mistakes or incorrect pictures presented in the web shop, nor for incorrect prices or price compensations (such as price changes made by its suppliers or changes in currencies), nor for incorrect information regarding any product’s stock situation. In the event a product ordered by a customer has been given an incorrect price, we shall notify the respective customer of the same prior to an order confirmation and freeze the order until the customer has accepted the new price. All pictures and photos presented in the web shop are only to be referred to as examples and they may not be relied upon in any way, including in relation to the amount, appearance, functionality or origin of the respective product(s). We are not liable for any information provided by third parties for the purposes of the web shop.

12. Force Majure

Unless otherwise required by applicable mandatory legislation,we shall not be liable for any delays or defects that are caused by impediments beyond our control. These include with-out limitation industrial actions, acts of war and terrorism, fire, lightning, changes in applicable mandatory legislation, technical problems, interruptions in power/telecommunications/computer systems or other communication, as well as delays or defects in services provided by sub-contractors caused by the aforesaid. In the event of such situation. If the situation has lasted for more than two (2) months, both the customer and we are entitled to cancel the order made in the web shop with immediate effect.

13. Limitation Of Liability

In no case shall we or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Invalidity

In the event a competent court, authority or arbitral tribunal rules that any section or term of these general terms is fully or partially invalid or unenforceable, the remainder of such section or term and all other sections and terms of these general terms shall remain valid and enforceable to the largest extent allowed by applicable mandatory legislation. All sections or terms that are held to be invalid or unenforceable shall be replaced by similar valid and enforceable sections and terms.

15. Applicable law and Dispute Resolution

All disputes arising out of or relating to these general terms, the web shop or purchases made in the web shop shall be primarily settled by negotiations with our customer service, and finally by a competent court as determined by applicable mandatory legislation. In the event of disputes, We aim to follow any decisions of the Finnish Consumer Complaint Board or an equivalent authority.

The legislation applied to these general terms shall be determined in accordance with applicable mandatory legislation. Unless otherwise stipulated by applicable mandatory legislation, these general terms shall be subject to the laws of Finland and any disputes arising out of or relating to these general terms shall be settled by the courts of Finland.